Terms and Conditions

Windsor Hills Official Rentals (WHOR ) member Terms and Conditions

1/  Windsor Hills Official Rentals (WHOR) offer to list your rental home on their websites on the specific terms outlined below. We are fully committed to complete honesty and integrity and aim to make our website the most trusted on the worldwide web. It is essential we are 100% truthful with prospective guests so that we may earn their trust.

2/  You may only list a home at Windsor Hills if you are the legal owner. Proof will be required.

3/  It is much better if you have a personal website for your property (no Homeaway or similar). Your website must not mention or have links to any other community or resort unless approved by WHOR.

4/  You can advertise only one property per account, if you own more than one property you must create one account for each one.

5/  Your replies to prospective guests must not mention any other resort.

6/  You must insert our member logo on your website (this will be provided).

7/  No tour operators, travel agents, rental agents or management companies are allowed except by written permission of WHOR.

8/  The enquiries that you receive via WHOR are not to be passed on to other home owners.

9/  Owners are responsible for the accuracy of the information provided on their listing.

10/  WHOR are not responsible for any information contained on your own personal website.

11/  Owners assume all the responsibility for the rights to photos provided to WHOR.

12/  You will fully indemnify WHOR against any claims for copyright infringement made against WHOR regarding your website or listing.

13/ WHOR will try to copy your images and description from your own website, but if this is not possible, you will supply 10 good quality images of your home plus a written description not to exceed 2,000 characters.

14/  You agree to receive emails with “general inquiries” and specific requests for your home, together with email blasts from WHOR informing you of any matter that may impact on your ownership of the home, your rental program or any issue that may inconvenience your guests.

15/  WHOR currently operate two websites, windsorhillsofficialrentals.com aimed at the USA and Canada and windsorhillsofficialrentals.biz aimed at Europe. Your home will be listed on both websites.

16/  You agree to charge a fair market rental price for your property. Certain special offers are acceptable provided they do not fall below 25% of your published rates. If disputed, WHOR will determine what is fair market rent.

17/ We strongly recommend you do not offer 1, 2 or 3 night stays, especially at holiday times. This type of booking is nearly always for parties . If the sheriff is called to your property because of unsociable behaviour, you will be warned.  A second call will result in you being de listed.

18/  You agree to a “Code of Conduct” regarding any guest complaints. This means you will treat any complaint fairly and communicate with the guest and ourselves until the complaint is resolved.

19/  You agree to supply every guest with a written rental agreement containing the exact times and dates of both check in and check out, together with detailed information on rate charged, your cancellation policy and any special requests.

20/  You agree to enter details of all guests into the community Dwelling Live system.

21/  You will issue guests with a reservation voucher as approved by management or use the Dwelling Live system.

22/  You agree to always being current with Windsor Hills HOA assessment fees, property taxes, insurance and hold a current Osceola County “hotel license”. You are also registered with the State of Florida for sales tax and Osceola County for tourist taxes.

23/  Membership of WHOR is ongoing until cancelled and is invoiced either yearly or every two years. No refunds are given for early cancellation.

24/  You agree your home will always be maintained in first class condition and properly cleaned before guests check in.

25/  You will provide a ‘Welcome Book’ at the home which gives detailed information about equipment in the home and contact phone numbers for a local management company, or yourself.

26/  In the Welcome Book you will provide a copy of the community rules and guidance on matters such as trash disposal.

27/  You agree to the Osceola County guideline of beds =number of guests. You will not permit overcrowding.

28/  You understand that as a member of WHOR, cookies will be placed on your pc.

29/  WHOR will never sell, or permit any other person or firm to use, your email addresses.

30/ Most Gmail accounts do not work properly due to gmail tightening up their spam filters. Members should obtain an email address linked to their website, or use another carrier such as Yahoo or Live.

31/ Inclusion in “Location of Homes” ( Map of resort showing exact position of home) is not carried out at time of listing your home. This is done on a monthly basis.

32/ COVID-19 pandemic specific arrangements; We recommend owners try to change dates for guests when flights are cancelled or the Florida State Governor places a ban or any special terms on the dates originally booked by guests.

If this is not possible, we suggest owners to make a cash refund of all amounts paid, less a $75 admin fee.

Owners will have in place a cleaning protocol in accordance with CDC and EPA recommendations.

33/  WHOR reserve the right to change these terms and conditions at any time without notice.

34/  WHOR reserves the right to cancel your account at any time for breaching any of our terms and conditions. No refunds will be given.